Servicing Package Agreements

ETG offers comprehensive CNC support packages and services that ensure your machines deliver maximum productivity throughout their working life. And when you do need service support our team is ready to step in and ensure that any disruption is minimised and that you are back in full production as soon as possible. We can offer 24/7 cover for service engineers and spares via our service desks and out of hours arrangements – and draw on our team of factory-trained and audited engineers based throughout the country to ensure a speedy response. We tailor our service packages to what you need – providing a bespoke range of options including:

  • Response time and out-of-hours arrangements
  • All-in hours banks to cover servicing, application assistance & breakdown support
  • Extended warranties & Insurance support

Please browse our services below and call us to find out what packages we can offer you to ensure your machines stay at maximum productivity.

Service Call-Out

Our service support desk and 24/7 out-of-hours arrangements mean that you can get the response you need if you experience a problem or breakdown on your machine. Our standard working-hours support desk is open from 8.00 am to 6.00 pm every weekday and will soon be able to let you know when one of our engineers will be available to help – or if the problem can be fixed on the phone by one of our experts. Our out-of-hours support packages will be tailored to your specific requests. So we can help you as quickly and efficiently as possible we will ask you for:

  • Your business name and site
  • The machine type and serial number
  • What the problem is and the events leading up to you noticing it
  • Your contact name and telephone number

Please have this information ready when you call. We draw on our extensive regional network of field-based engineers to ensure that we can be on site with you as quickly as possible.

Extended Warranty

We aim to work with our customers to give every machine a long, trouble-free and productive life. Naturally, every machine supplied by the Engineering Technology Group comes with a full warranty, but to give you peace of mind and limit your exposure to breakdown costs we are pleased to be able to offer a range of extended warranty options. These will automatically include a full preventative maintenance package to ensure that your machines stay in the best possible condition. We also offer a range of maintenance packages – including ‘hours bank’ schemes to smooth out the costs of machine ownership. These can also cover also cover service support and applications assistance.

Spare Parts Service

We carry a comprehensive stock of spare parts for all machines sold by the Engineering Technology group and have invested in the latest carousel storage system to ensure a swift and efficient service. We carry full details of our customers’ machines and service history and so can easily identify which parts are needed. Our spare help desk is on call to help – with trained staff who can advise on the parts you need and arrange for next-day supply. Click here to get in contact with the Spares Department. >

Operator Error and Breakdown Insurance

Things can always go wrong – and they do. To make sure that the consequences of operator error and breakdown are minimised we can offer very attractive insurance packages through our financial partners. All insurance transactions are carried out in line with the requirements of the Financial Services Authority.

Moving and Re-Commissioning Machines

If you need to move equipment from one location to another, reconfigure your workshop or remove obsolete plant, we can offer a complete handling and logistics service and ensure that all re-located and re-commissioned machines are fully checked for level, geometry and correct setup. If you are planning a move call us now to see how we can help.

Laser Calibration of Machines

If you are working to the highest levels of accuracy, regular laser inspection and calibration of linear and rotary axes may provide the reassurance you need. Engineering Solutions can arrange a complete laser calibration service to take place at agreed intervals – typically annually – to make sure that your machine is performing to your highest expectations.

Customer Service Portal

The efficient, cost-saving service solution

The ETG Customer Service Portal is an efficient, web-based system where service engineers receive their jobs via a portal with the service report then completed (on the portal) and signed by both the engineer and yourselves.  It is a highly effective, fully transparent way of managing your CNC servicing & maintenance activities and one which will benefit you significantly. Importantly, there are no extra charges for you with the adoption of the ETG Customer Service Portal. Once the report is signed, it is then closed off and it will be ready to view in real time on your customer portal, which will show how many jobs have been carried out per machine and how many tasks are outstanding. More details on the customer portal are then provided for you in a separate fact sheet.

 

Summary

  • An efficient, web-based system
  • Allows ETG service engineers to receive their jobs via a portal
  • The service report is completed and signed by both the engineer and customer
  • Highly effective and fully transparent
  • Manage service and maintenance activities through one portal
  • No extra charges for the adoption of the ETG Customer Service Portal.

Log-on to the Customer Service Portal, the link is shown below or call 01926 298 128 to register of for assistance.