Customer Service PortalIntroducing Joblogic – the efficient, cost saving service solution Over the past two years since the Engineering Technology Group took over the sales and service of the Hardinge/Bridgeport/Quaser products, ETG has been operating two service systems. During this period we have been looking at merging the two systems and we are now in a position to roll out a new, improved single service called Joblogic. Joblogic is an efficient, web based system where service engineers receive their jobs via a portal with the service report then completed (on the portal) and signed by both the engineer and yourselves. It is a highly effective, fully transparent way of managing service and maintenance activities and one which will benefit both parties significantly. Importantly, there are no extra charges for you with the adoption of Joblogic. Once the report is signed it is then closed off and it will be ready to view in real time on your customer portal which will show how many jobs have been carried out per machine and how many tasks are outstanding. More details on the customer portal will be provided for you in a separate fact sheet.
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